SARS Won’t Refund Me. Been Verifying Banks Details for More Than 21 Business Days

I submitted my tax return on the 16th of July 2024 and as other years they selected me for verification which takes 21 working days. They concluded their verification on the 8th of August 2024 and 3 days later they decided to select me for bank details verification which will take another 21 working days.

I submitted supporting documents and a photo of me holding my ID on the 12th of August 2024 and to date they haven’t finalised.

Today I tried calling SARS and after holding for more than 1 hour Luzuko decided to put me on hold “while checking on the system” then dropped the call and never called me back.

My reference number: ***.