SARS, what is happening with your service?

Ive submitted my tax return as per usual, on the first day that you can submit tax returns every year. This year I was told that I am being audited and need to supply supporting documents which I promptly upload on the 7/72015. I phoned to inquire how long everything will take to be told 30 working days from the 8th (when they apparently received the documents). 36 days later, and no completion of my tax return I call them again, only to be told that they have escelated the query with the auditors and they will finalise my return promptly. Another couple of days passed and I havent heard anything from them, I called to inquire again only to be told that it will take 21 days to finalise. If you cannot finalise a small 3 document 1 page per document tax return in 30 days, how are you going to do with a futher 21 days? To me it sounds like you guys are just playing for time and wasting my time. Maybe the solution would be to increase staff compliment so that you have people that can actually do the work? I need this to get sorted out ASAP, but obviously I am not the only person with this issue, it would be great to get some proper feedback of whats happening instead of \wait 21 days""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889162;873056;7;5;0;0;0;0;5;NULL;NULL;NULL;15/08/27 15:44;15/08/27 13:53;i was part of a group holiday too;;;;i was part of a group holiday, ok let me say that again a wonderfully planned holiday 4 8 people we were a group of friends that had a ball.<br> lovely time.<br> thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;656501;787840;13;2;0;0;0;0;2;NULL;NULL;NULL;15/08/27 15:34;15/08/27 13:54;Vehicle burnt out while in for repairs;7,21E+12;Mark Africa;***;On the 1st July 2015 I took delivery of a second hand Toyota Hilux 2.7 from Ford in Paarden Eiland. The very next day I contacted the sales person to advise of a list of faults I picked up on the first day, this after the vehicle had been through their service department to ensure it was in 100% condition. I was advised to drive it for a week or so to ensure I note all problems, this was duly done. The bakkie eventually was taken in on the 22nd July to attend to the extensive list of faults which the dealer agreed to attend, so no complaints there.On Friday the 14th August I was advised by the dealer that the vehicle had burnt out at the Auto electrical company that they had sent the vehicle too. The sales representative without due authority I assume advised that I would be refunded the following week. They have advised that they would submit a claim to their insurers and depending of they outcome they may or may not refund me. My insurers have already advised that they would also not pay. Bottom line is I'm without a car for 5 weeks with no answers. Just goes to show Imperial cannot be trusted with your car!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889163;757199;32;2;0;0;0;0;2;NULL;NULL;NULL;15/08/27 15:47;15/08/27 13:55;Bus time table,bus drivers are areand staff attitu;8,41E+12;REA VAYA STAFF ;***;On the 26/08/2015 at Rea Vaya station ( Chancellor House Eastbound ) in Johannesburg . I came to the station at 16:30 waiting for the bus T1( bus route Thokoza park to Ellispark ) and i waited for 1 hour and 10 minutes and when i asked the staff after 30minutes wait they told us the bus is coming and i asked them again after 1 hour wait they told me they don't know what is happening .In that period most buses for other routes were passing,finally at 17:40 the bus came it was full, we have to stand and the time we are passing the bus station stop, all 4 stations it was full of passengers and 1 bus could not accommodate all of them.This is not the first time incidents happens on the same station on the 22/08/2015 at the 18:00 the bus came only open 1 door for passengers to come out when i was about to enter the bus closes the door and left before i enter the security lady shout, but the bus left. I had to tag out and i was charged for the trip i did not take. REA VAYA staff was not avai<br> On the 26/08/2015 at Rea Vaya station ( Chancellor House Eastbound ) in Johannesburg . I came to the station at 16:30 waiting for the bus T1( bus route Thokoza park to Ellispark ) and i waited for 1;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;256028;765771;10;2;0;0;0;0;2;NULL;NULL;NULL;15/08/27 15:42;15/08/27 13:57;Abysmal service and pathetic attitude;7,31E+12;Phaffnique Petersen;***;I am adding my voice to the multitude of unsatisfied BidorBuy customers! BidorBuy does not resolve problems, and it is determined to ensure that the Customer is blamed for issues outside of the Buyer's control. I purchased an item from a Vendor that appears not to exist, and thus did not receive the purchased parcel. Despite checking regularly for a post office notification, none was received. I contacted BidorBuy, and received a belligerent response from the \ghost\"" Vendor"