SARS weird "Audit" on refund not my account!

I did my tax return on 1 July 2018. I received my ITA34 stating I had a refund due to me, and that I had not been selected for verification or Audit, it however never stated when I would get paid out so i waited a few weeks and then called SARS customer service to find out what was happening with my refund. I was then told that the actual amount was under audit and I had to bring in my supporting documents to have everything sorted. I did this and when I arrived at the consultant they stated that they can see the audit request on their system, but could not load the relevant documents. They then scanned the documents and gave me a case number. I called in 21 days later to find out if there had been any update on this, but was told no unfortunately not. I was then given another case number and told they would escalate the issue as there was no updated information. The allotted 60 days has now expired for the audit, so I called SARS again asking if there was any feedback or updates. I have been informed that there has been no change or update on my audit and I would need to wait. No one can give me any answers or information and have given me another case number.I find this disgusting. I would like SARS to get back to and tel me what the hold up is and what is been done as I did everything required of me and feel this is the reason why people do not want to submit their taxes because SARS just does not do their job.