SARS -WASTE OF TIME

I have been on and off with SARS from 2014 My Query has been resolved on the 1 /2\2016 Then 2017 SARS takes R18726.86 from my account .from the 2017 uptill now they still didnt pay me back. I have visted the branch numerous times .called 100s of time. No one knows what they doing Contact details ***