SARS VERIFCATION 21 working days

I’m absolutely disappointed in the process of SARS for simply verifying a new bank account. I have submitted supporting documents as per SARS requirements on the 2 Aug 2024. I then received correspondence that I should allow 21 working days for this process. Today 19 Sept 2024 is 33 working days and nothing has been done. I have called a number of times holding on hours at length only to hear my query has been escalated, my query has been logged as a complaint but all I ever receive from SARs is email correspondence asking me to wait 21 working days for this verification. SARS has a refund owing to me and I had plans for this money. I think if I had owed SARS money I couldn’t ask them for 21 working days with extentions to by back.. COMPLETELY DISGRUNTLED AS A TAX PAYER…