SARS!!! USELESS AND PATHETIC SERVICE!! STILL WAITING FOR MY REFUND!!

Don’t know by calling SARS useless would do justice to all the other utter useless government entities that ordinary people have to deal with. Something that was fully functional and decent prior to 2016 now is nothing but a collection of unprofessional, ill advised, unknowledgeable, irresponsible individuals. I am not sure how many more times I can use “un” or “ir” before I describe SARS but I know the combination can be infinite. SARS begs us an ordinary citizens to submit our income tax so that they can take care of the *******, unemployed and generally lazy people in SA but what I don’t understand nor do I condone is when I submit my income tax ON TIME why I always, and I mean always have to beg, swear, get angry before I get my money back? Turnaround time of 21 days of SARS always lapses and none of their employees nor their super clever auditors who lack basic understanding of time equation (Iam puzzled how they even get that tat level) ever contact the citizens for additional info or just to notify about something. Why SARS is so quick to take our money, action our income tax but so turtle slow to pay back our money. Two years in a row SARS does this to me. I have to wait up to 6 months until one of them wakes up and actually does something constructive… They mess up my docs but no reply to ask for new set. Yet after submitting the docs all over again I am hit with another 21 days of waiting period! Why? It’s not my fault that your employees are unprofessional and irresponsible. Why hit me with an additional 21 days? What is so complex about doing your job on time, correctly and efficiently? I probably will have more chance witnessing the second coming than getting feedback from SARS but this is what I think of you : SARS your service, your call center and everything about you is nothing short of PATHETIC! Come next tax season I promise you, you will work for your money!