SARS Treating me like a ********

For the last two years SARS has been a nightmare in my life. The last two years when I submitted my returns i found out that i owe the organisation four thousand and odd rand's JUST BECAUSE A MEDICAL AID CERTIFICATE WAS NOT SUBMITTED!!!(i guess its because of the not so user friendly system) i tried logging on to e-filing and logging disputes and nobody seems to listen. Went into the Centurion branch, only to get a person saying that i have no choice to but to pay. I have paid my taxes in order from the start and declared everything. A medical Aid certificate is something one can call for and we simply provide. Now it has increased to five thousand i really cannot afford to pay huge amounts of money like i stole it. we contribute huge chunks like to the SARS for them to say we owe because of a stupid certificate. i cannot pay large amounts of my salary and then also from my account and make my family suffer for things that can be corrected. somebody please help/look into this. AM NOT a ********-please don't let me loose faith in you by treating me like