SARS - TOTALLY USELESS! NO STAR AT ALL!!!!!

BEYOND USELESS ... THEY SEND MAILS AND SMS'S TO FOR THE LAST MONTH TELLING ME, THEY BUSY VERIFY MY BANKING DETAILS ... TAKE UP TO 10 WORKING DAYS... I WONDER HOW LONG IS 10 WORKING DAYS.... I PHONE EVERYDAY AND GOT THE SAME REPLY ... 21 WORKING DAYS.... ITS ALREADY 35 WORKING DAYS AND I AM STILL STRUGGLE TO GET MY REFUND!!!!!