SARS took my money ********ly

Sars took my money from a retirement plan from old mutual while there is an arrangement in place and is being honoured fully, no late payments no skipping. I went to SARS randburg branch on 16 March 2026 to get assistance and they gave me a letter to send to old mutual to stop payment to SARS , unfortunately it was late and payment was already made to SARS. I emailed SARS debt management on 18th March telling them to refund me the money they took from old mutual because there is an arrangement in place but no one responded. I then called SARS to assist me with matter. I spoke to two different ladies after holding for over 30 minutes for each call. To my surprise they told me that SARS takes money from the owing taxpayer's account even if there is an arrangement in place. I tried to tell them what is written on Sars.gov.za under frequently asked questions; "No debt deductions will be made from your savings withdrawal if you have a payment arrangement in place. However, if you are in arrears with SARS, your debt will be deducted from your savings withdrawal. " but they didn't listen. based on this SARS is not supposed to take my withdrawal from my retirement plan because of the arrangement that is in place. All l need is a refund from SARS . I have come here because the staff at SARS is not helping me at all and l exhausted. I hope l will be assisted , its unfair what SARS is doing.