SARS To Address Issues Properly

Good day

I have a huge problem with SARS customer care services. I did a query on my tax return pay out amounts for 2010 and 2018. A month ago I contacted the customer care center regarding the 2 tax returns. I spoke to 4 people concerning this matter and everyone could not give me a straight forward answer regarding the tax returns. They all had different stories to tell as to what is the story regarding the tax returns, that should have been paid out to me in the beginning of August already. They are in- considerate and don't give you a chance to talk, it's just one excuse after another. I tried to explain to them that there is proof of the amounts for 2010 and 2018 to be paid to me. Then they want to tell me that the total amount for 2010 and 2018 is just over R3500 where the messages, that I have received give me a total different amount. This has been an ongoing non stop argument. Every time I have to call and it's not to be tolerated anymore. With my last calls I was told there is a back log, surely this is not the concern nor the problem of the tax payer. The 2010 was under Audit and has closed books a while ago already. These monies have still up to date not been paid out to me and I am at the end of being patient with SARS. It's just constant excuses and no results. This money is due to me and I expect it to be paid out and get proper answers from SARS.