SARS terrible service...SARS giving me problems with my tax return payment due to me

<p>Early July in 2016 I did my returns via e-filing and I got the statement of account with an amount which SARS is owing me, I then waited for the money to be deposited into my account, they never deposited the money then I decided to call their call-centre on the first week of August 2016 the consultant said they were busy verifying my profile and I had to go to the nearest branch to hand in my IRP5, proof of residence, certified ID copy and bank statement not later than 3 months, which I did on the 15th of August 2016 and they said everything was ok with my profile and that I should wait for the money, I waited for 2 weeks, I called again on Monday and the consultant said the money will be in within 2 days. I waited and called them again and the last consultant by the name of Zoleka Klass said I need to go to the branch again with the same documents for verification. Now what I don't understand is why are they giving me different responses and why do I have to go to the branch with the same document I went with 2 weeks ago. Please SARS give me my money, I deserve to get paid what SARS owe me with no much hassle. That is my money.</p>