SARS terrible ! service

I am writing this review to expose SARS and there terrible service.

I received an SMS 30th July 2020 to indicate that I have a refund due to me, I then went onto the portal https://secure.s****filing.co.za/app/login to check and indeed there was. I then accepted the refund and then realized 4 days down the line nothing has been paid into my account.I called into the call center and they then informed me that the reason why they did not pay any funds was because my 2018 tax directive was not filed, I then called the company which I was working for at that time, they informed me that they submitted everything and they have proof thereof, SARS just politely told me sorry, your 2018 tax return that is missing on our end has been submitted for manual audit and the turn around time for this is 90 days, and I just have to wait, I urgently need the money and they just told me, WAIT! OMG, these people didnt even mention , let me see what I can do to assist, I plan on taking this further should nothing be done about it. I am really angry as i need my refund badly, they make you run in circles for your own money.They just deal with these kinds of things like oh, whatever, and when you call into the call center, its like they rushing to get you off the phone.

I am so upset and I need results from this,90 days! I needed the money a week ago. I would appreciate that this can be resolved soonest

Nathan