SARS Tax submission taking over a month to finalize

It takes 21 working days for an audit. Sars does not let you know once that audit has been completed. You eventually call them long after the 21 days have expired just to find out that the audit has not been finalized. They give you a case nr and advise they will escalate it. Several case nr's later, I am advised that it will take another 21 days for the escallation. Tax submission was done on the 7th of June already. Now they are counting 21 days from my 2nd last case nr WTH really