SARS Tax Return Delaying Tactics

I app**** for my SARS tax return on 27/07/2015 and to date I have not received my refund. I did all of this on my efiling account, I furthermore called the call centre to verify, not once but several times to confirm that all my details are correct and up to date. The call centre agent(s) then told me that I am due to receive my return in 21 business days time. It is now business day number 27. I keep getting phone calls from SARS representatives asking me this and that. Quite frankly I am disappointed with the poor level of service in which SARS is handling my refund request. I just received a call from a SARS agent (28/08) by the name of Mrs Petersen stating that I am required to submit a sworn affidavit from the police station. I work during office hours and I am office bound. But nonetheless I submitted the document (Affidavit) on efiling. I phoned the call centre (case ***) now and the call centre agent said I will only get my return in 30 business days time. So this means I have wait a further 30 MORE BUSINESS DAYS, in addition to the 27 days I have already waited - this is pathetic really! SARS is very quick to DEMAND their money but provide shoddy service.