SARS tax refunds

Good day,, Sars are a disgrace to our poor people of South Africa. We have been submitting documents from june 2022 for my refund, every time it's the waiting period of 21days.Now I'm sick of keep on calling, just yo be putting through from one agent to the other. Until now i haven't receive my refund, but if you owe them they want their money.. Can someone please assist i need my money.