SARS SYSTEM PROBLEM- VERIFY BANK DETAILS

The below client, registered for first time- added correct banking details that were accepted and then when the return was filed a different bank account appeared- when it was changed they put a stop on the refund to verify banking details.

The refund was paid then reversed, no notifications were received from SARS - when the client called sars they said they need a telephone appointment and then it will take 21 business days after that to verify.

This client is going overseas to play rugby and was counting on being able to sort everything out here first however there are no channels open to quick resolution on something that should never have happened on first instance