SARS SYSTEM IS NOT EFFIECENT AND WE HAVE TO WAIT MONTHS FOR ASSISTANCE AND STILL NOT ASSISTED

On July 7th I was auto-assessed and it was determined that I had outstanding returns and outdated information to submit, and my efiling was down. It took me 3 days and over 3 hours a phone call to finally get someone on the phone and was told that customer could not assist and i need to book an appointment, which i did. for A WHOLE MONTH LATER. On the 9th August I finally had my appointment, I followed all the instructions, submitted the needed docs and went through the process of updating my info, it asked multiple times if all was in order and i was assured all was done successfully. I then get another correspondence that the info is still outdated, i then call again and i am told i need to book another appointment as nothing was done. I have made x2 complaints, one was just rejected and no response for the other. I now have to wait another month to get assistance and fear that penalties will form against my name, i get no feedback and or updates just generic correspondence.