SARS SUCKS!!!

SARS has the worst customer service I've ever come across in my entire life. They simply don't care and hide behind their laws from the 1960s which simply don't work for the new age.

I filed my Home Office Expense in Aug 2023 and admittedly I didn't know I was supposed to apportion the calculations with their formula. The 1st auditor did not make me aware of this, I resubmitted and the 2nd auditor also didn't clarify where the issue was. I submitted for the 3rd time and my claim was declined...this happened after waiting for more that 40 days, I then called their complaints department and they took the time to explain to me where I had faulted with my Home Office submission. They then advised me that I should do a reduced assessment instead of a dispute and I would have to wait another 21 days, to which I did and they then missed the deadline. I called again and complained and was told I shouldn't have done a reduced assessment, I should've lodged an objection. A supervisor called me and told me they would help fast track my claim and that I should now do a Dispute...which I did on Nov 10, 2023. A month has passed and the fast tracking I was promised never happened. When I called to complain I was now told I have to wait 60 days. So after jumping through all their hoops, re-submitting documents for over 10 times I'm being told...sorry Mr M, yes we did give you bad advise but you must suffer the consequences for all our misdirection