SARS Stalling when it comes to the public's money

Where shall I start.....

I am not a person who talks about my handicap situation, but I want you to put yourself in my shoes with this experience I have with SARS.

I was in a motorbike accident where a child [I don't think he was even 20 yet] skipped a STOP sign and hit me with his car [I was driving a slow ass motorbike - a 50cc].

I have titanium in the bone of my leg & in my collar bone.... so each situation is a little harder for me than the ordinary person. I am not able to get a job, been waiting over 3 years for RAF and I almost lost my wife.

Time Frame - 30 June 2023 I was just minding my own business till SARS contacted me telling me I had just over R1000 that they owe me.

After 2 months we are standing on about R5000 that they owe me. [Maybe I should hold on... the money is growing....]

Each time I end up at there offices where I sit on that steel chairs for hours and when I am in so much pain that I can barely move I call my wife to come pick me up.

We have been at SARS office more than 5 times, we have logged appointments that nobody responded to we have logged E-filing complaints, THIS IS THE BEST, they just decline the complaint stating that is not a valid complaint.

Last Tuesday I went again, the consultant confirmed everything was now done and they are happy etc. [Thank you Johan.....{consultant at the Bloemfontein Office} you helped me so much!!] The system even sent me an sms confirming the amount to be paid.

Since Wednesday I have driven to the bank each day to see if the money is in NOTHING [thank you to Capitec Bank ATM THAT ALSO NEVER WORKS]. We are not privileged to have smart phones for internet banking.

To top this up.... my wife went into our emails last Sunday... and there ONCE AGAIN an email that stated they still need my E-Filing for 2***. If you know the system and law you would know that nobody keeps history for more than 5 years.... I am not able to generate these on their system but they send me a letter they will not proceed without it. What makes me angry, I told the consultant the last time that I was unemployed for this period and they are making me generate documents that does not exist. ??? Why now after conformation by SARS a new problem?? More stalling!!!

This means I have to go sit in that row again for many many hours with no result... we are not able to call anyone or make a normal appointment.... what is wrong with South Africa's finance departments.

If SARS or any bank wants your money they are at your door step in a heartbeat.... but if they owe us money, they are doing everything in the power stalling my payment that is due to me.