SARS stalling payment due to me!

I was not auto-assessed this year, for the 1st time. Submitted all my documentation on 16th July 2024. I was advised that I am being audited. It has been 23 working days since everything has been submitted and still NO feedback. When I phone them, I am nr 700+ in the queue! e-bookings are only available weeks in advance. What is going on?! This is money that is due to me! I am of the opinion that SARS is stalling this entire process as they do not want to pay what is due to us.