Sars *********** Staff

My experience with Sars has been the worst ever as they have systems and people in place that does not work, this is very disappointing when you think that this is the way Government departments treat their customers with *********** staff at the Sars branch in Bellville Cape Town where i woke up 4:30am to stand in a query with my 1 year old baby, lucky for me my husband was with in order to stand outside to enter the branch which was at 8am which i did not mind because i had all my documents to submit as my 2016 Tax Return was outstanding, I then eventually got to the counter and was assisted by a lady which asked me for my Identity document(ID) and my bank account number which was on my card, which i presented to her, she then continued with making copies of my documents and then advised me that i am due for a Tax Refund and will be actioned with in 72 hours, which i then though great service and it was worth standing up at 4:30 knowing that the money will be refunded to my account and that was said on the 13/08/2024, from there nothing happened and I then called the call centre on the 02/09/2024 am, was advised that i need to upload a couple of documents which was my banking details, proof of address, ID front and back, Selfie with my ID document, I then ask the agent why should I upload these documents as i was at the branch with all my documents their and was advised that it was not done now it becomes more frustrating because a wasted my time and taking my baby out in the cold only to find out nothing was done, with this I thought let me upload these documents that they are requesting and I can tell you that this system was not user friendly because they request documents to be clear with only 30mb attachments, after uploading the documents it was back and forth on the call centre line, i called on the following days: 03/09, 04/09, 06/09, 10/09, 12/09, 16/09 following up on the quality of the uploaded document and on the 17th of September 2024 one of the agents advised that all documents are upload as she confirmed that she view all documents and that the back end will action it and I must do nothing further on the app, I then left it and waited but when i called to day the agent advised the case is on hold due to selfie not being clear, now understand my frustration as evertime it is a new story, I have done all that was asked from me and now I expert someone to intervene and to make contact with me because the fault came from your agents, please contact me on ***, Deidre Smith