SARS SPECIAL STOPPER PATHETIC SERVICE

hi i would just like to inform you of the bad service i have received from sars this year have never struggled so much to get a refund from SARS.i have submitted my sars the 2nd of July then there were no tax directive that took a month for sars to rectify then i received a letter to say that i need to send paper work in for verification that took another month then i called in after receiving a completion letter and they said that i will get refund in 3 working days haven't received anything from Sars again because nobody at Sars notified me that i have a special stopper on refund i went to the branch because i needed to submit paper work again and it is going now for a another month and every time i call i just get an answer to say they are still busy.how long does you auditors take to uplift a special stopper because they keep on saying still busy can someone please explain how they are still busy for 2 weeks to uplift a special stopper.