SARS SERVICES

The service we are getting from SARS call center is beyond horrible actually there is no fitting word for it i have been trying to sort out my income tax related query for the past three months it's not easy to get through I have been holding for hours with no I don't how many reference numbers I have now this is really frastrating and costly as well. I desperately need to contact SARS through their call centre,but I've been getting flack from them. Yesterday I held the call for more than an hour,being number 9 hundred and something on the waiting list, only for the call to be ended.I've been at it this morning, starting at 89 on the waiting list,and the call was ended.This is the only way to sort out my tax issues,so where to if I can't get access through the only avenue available cos there are no more walk-ins.I need to get this sorted ASAP!! We are experiencing high call volumes! What are you doing about this? Please wait on the line for the next consultant! Why do you drop the call? Why do you bother with case numbers, you have half a billion of them as of today and you can't even answer the phone. Are you trying to reach a maximum score? I have 5 case numbers for the same query that mean absolutely nothing. Please note, this review was generated by a human being and not a machine! The review above is written as satire, you may have to look this word up to understand what I mean. Please calll my brother now ***