SARS - return query

Good Day ,

I would like to alert SARS of the unacceptable service i have received in the past week and today. On the 5th of July 2018 i tried to log in and submit my returns, unfortunately i was unable to do so. for the past 5 years my returns were submitted by my tax practitioner on my behalf, he passed on towards the end of last year. i have dealt with several consultant giving different options on how to get this sorted out, however to date its not yet sorted out. I have logged two tax types request, ref numbers relating to my query ********** 78, ********** 18. i was informed that after 5-6 working days i will have to login and override code, the system does not give me that option. I then logged a request for callback, today. I received a call from line ********** at 8h48 I spoke to the lady for 5 minutes she was telling me i need to log another call and this would have been a third call, i told her that this was not acceptable. she then put me on hold until for 24 minutes without saying anything and then she hang up on me. I still have not not submitted my returns to date.