SARS refund not paid!

I have made 3 bookings with SARS prior to my last one on the 2nd September, it's been over 21 working days since and my refund has still not been paid out! My details have been updated/changed accordingly on the system and I still haven't been given a time line on when refund should be expected! It has been escalated by the staff who have been answering my persistent calls for months and I have not once received a response or update - telephonic nor email.

This is absolutely unacceptable!! I'm sick and tired of running after you SARS!