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Jacques P

1 reviews | Active since Mar 2019

07 Dec 2024, 21:51

SARS REFUND NOT BEING PAID - ALL DOCUMENTS SUBMITTED 5 TIMES

Most pathetic service I have ever encountered! Submitted my Bank details for verification on 19/7/2024... Since then had to submit the same details another 4 times. Twice at SARS office and three times online. Everytime I get a 21 working days message. Every Saturday at 11h30 I get the same sms message telling me the same thing. Hold on for 1 hour on the phone... always starting around number 320 and ending somewhere around number 156 with no call-back option. I continue waisting airtime... eventually the line goes dead without being able to speak to anyone. Tried the complaints line... same experience. Still no refund. Still no progress. Still no explanation. SARS office personnel cannot help. Even tried the Sars Online Query System.... No response. Only other option is legal action.

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Jacques P's update10 Dec 2024, 06:05
Reviewer Update
I have come to realise that SARS do not care about reviews placed on HelloPeter. This has even been confirmed by staff at SARS. There is no accountability towards the public or even the GNU. Mr. Edward Kieswetter will have a lovely holiday at the coast with his family over Christmas, whereas the rest of us still waiting for our refunds will wonder if anyone even consider the impact of non-payment by SARS officials have on the daily lives of the citizens of this country. Every year I use the refund amount to pay for the medication my wife needs. Every year its the same excuses for not paying the refunds as promised. Everytime it is 21 working days... Whoever came up with that time frame??? Apart from not making any sense whatsoever, it is totally absurd to think that SARS will even stick to it. Why should they? They are above the law... untouchable. When the staff at SARS go on strike over salary increases, they get what they want. When they fail to perform their duties, nothing happens. No accountability! There are no channels to utilize in order to get an honest answer on why their performance are so poor. HelloPeter has no real power and cannot make any real change to improve this pathetic state of service. It does however supply the means for us to have a small rant or two...