SARS refund

I am so disappointed in SARS they are quick to take money and try to get money out of law abiding citizens but they do not provide a good service, I have been waiting for my refund since July I keep following up to no assistance. Each day I'm told you will get a response till to date I have received nothing. This is not acceptable how they are quick to deduct funds from people but when it's time to release funds nothing is done. Today September 10 I still have not received my money and no one seems to want to assist.