Sars receptionist very rude lady

I had a very bad day today, went to sars the lady at reception wanted to send me back home to do my things online, and not everyone knows how to do online things, she made sure i seat in the que, from 10,until 11,she scheduled people who had appointments, and they all found me in the room, they called no59 while im sitting there 58,i really hate people who dont take their jobs serious