SARS -- query response service is very poor

In February 2024, I emailed SARS with a query about a tax issue.

I received a message that said:

Your query has been successfully received and assigned Case No: ******XX

Correspondence on the progress of this case will be issued in due course.

I have still not received a response to my query in spite of follow up emails and uploading the relevant documents to the efiling site.

I have tried to phone to follow up on the query but their call queue is always very long, This morning I was number 5727 in the queue. After about ten minutes it had gone down to around 5400. I don't have time to just sit and wait.