SARS Poor Service & ********* conduct

i submitted my return on the 22nd of July 2019, via e-filling. which was sent for verification, after the turn around time of 21 working days lapsed, i called the SARS contact center, i was told that the matter will be escalated to their auditing team, and i must call after a week, i called back the following month which at this point it was towards the end of September. the call center consultant told be he would flag the matter as urgent and escalate it.

i called back in October to check the status of this case and at this point now, i was told that it has not yet been escalated and the consultant i spoke to told me that someone will call after 2 business days, again no response, i called back in the 7th of October and was told that the matter yet again will be escalated and they are unsure about when it would be resolved.

then i called back today ( 11/01/2019) i spoke to a consultant by the name of Sibongile Sihlangu, whom kept me on hold for 1 hour 30 minutes and came back to tell me that the matter had been resolved, i asked whether she was sure about her story, she assured me that it has been resolved.

SARS doers not care about the Tax payers, they only care when we need to submit our returns and pay them. they blatantly **** to me about escalating my case and Sibongile Sihlangu **** to me about the case being solved.

an hour later i decided to call the contact center again as i felt that the consultant was lying to me, and guess what i was right when i called back the next consultant now told me that the case has since been escalated in October, and nothing was yet done, and unfortunately i would need to wait until when they get answer's, and they are not sure when that would be

i thought that employees of such an entity needed to always conduct themselves in an ethical manner & exceptional integrity, but unfortunately with SARS that is not the case. i am disappointed with they non existent service