SARS poor, service

I went to SARS alberdon today, the humiliation I felt is indescribable, I arrive at 14:20was told by the security and the other lady that it is closed at the gate, the manager was told to come and close the door, when I arrive the security from the gate was there and they said to the door security they must close the door, so the door was closed for me only others where coming in, I was told I am infringing on their rights as employees whe I told themthey cannot tell me to discuss my case at the door in front of everyone, outside, while people were looking at me, I requested to state my case, but was not allowed even to go inside the securities were there to make sure that I am not allowed inside. No one spoke to me afterward, the note at the door says they are suppose to close at 16:00. At Horizon I came before 7,I was told i will be assisted at 16:00,going to SARS is a nightmare.