SARS poor service and being sent from Pillar to Post

<p>I was garnished for disputes, I paid, I filed my returns and SARS was supposed to pay me back.</p> <p>I went to their Alberton branch to apply for recission of the penalties, they did not even bother to tell me that they were waived. I called and the consultant confirmed that they have been waived, she then sent me statements of the money that is supposed to be paid to me. This was in April 2017.</p> <p>I was advised to send an email and request my refund and their turnaround time is 21 days. I followed up and I was told that the 21 days was the 2nd of june however my refund is still under investigation - the lady promised to log a complaint and she told me that it will take another 21 day ( which I find very unfair)</p> <p>I called again during this week and some Manager told me that they are going to resolve the query immediately, nothing happened, yesterday I called I was kept holding the line for 30 minutes and was told that the Manager is busy.</p> <p>To date I have not got any feedback from the call centre Agent.</p> <p> </p> <p>SARS is very quick and penalising us and forcing us to pay but when they are suppoed to pay us back they give us a run around. Personally I do not think it is Fair and professional</p> <p> </p> <p> </p>