SARS POOR SERVICE

SARS continue to flout their 21 days SLA pact made with taxpayers. I have been waiting for over 40 days that i have been waiting for their audit outcome and all you get is still messages of having received correspondence which provides no update other than "your refund is on hold" due to audit. If you try their call centre you wait for over and hour and often cut off and if manage to get through you are told that its still under audit.

When the new SARS Commissioner was appointed we thought service levels and efficiencies would improve but rather is getting worse comparative to the old administration. So dissapointed with the level of incompetence and unnecessary delays.