SARS poor service

I wouldn't give SARS any starts but there's no option for that.nonetheless this year has been the worst whatever they did to change the way they used to work that person doesn't know what they are doing.the service is horrible.consultants taking long breaks and in-between they still take breaks.i have not received my refund till today I waited 21 days only to be told my banking details were incorrect though I updated them inside a branch,I went again after 72hrs i was told i need to submit supporting documents.i am still waiting for a refund since August.SARS HAS BECOME A DAY HOSPITAL SERIOUSLY HAVING TO BE IN A QUE AT 4AM STANDING OUTSIDE IN THE COLD FOR THEM TO OPEN AT 8AM is RIDICULOUS