SARS penalty of R250

SARS slapped me with a R250 fine for not submitting a tax return. I have been unemployed for the last 2 years as i lost my job due to the Covid plandemic.. I made a booking for a telephone meeting as i could not make a booking to go to their office in Port Elizabeth as their system did not allow it. The booking was made for the 24th of November at 11H30 with ref ***. On the day of the booking they did not phone me at 11H30. I went to their office this morning 29th of November and was told by a SARS employee that i need to make a booking before I can come to their office. I was told by the lady that my ref was closed as they did phone me. She informed me that they phoned at 10H50, 10H57 and 11H16. I do not answer any numbers that phone me due to all the **** bussines calls and debt collectors phonning me for accounst that i owe money on, which i dont owe anything or does not have. If they phoned me on time i would have answered as i was expecting a call at 11h30. When i got home i phoned their ***number to speak to one of their employees and eventually after being 188 in the que one answered and i explained and asked why do i have to pay this R250 fine as i have been unemployed since October 2020. Also asked why i have to submit a tax return if i earned under the threshold of giving in a tax return. She asked me some questions to verify who i am and asked if she can check why i have to submit a tax return. I held on so that she could check and after a few minutes puts the phone down in my ear without saying anything. Even at their office the lady their ignored me after telling me that i have to make a booking. There was quite a few people there that is unhappy with their service. Nobody at SARS want to help a person without a booking. They asked me to submit my payslips for the last few years that i worked as i dont have a IRP5 form. I dont keep payslips that long. Their service really stinks and then they wonder why people get angry at them. i am really ****ed off with them and their bad service.