SARS penalising me R1000 on my tax return as I could not get through to their Call Centre

23 Oct 23 I was unable to contact efiling contact centre to submit my tax return. I was able to get through to SARS and was able to submit 24 Oct 2023. SARS penalised me R1000 despite me not being able to contact them on 23 Oct 2023 I have been with SARS on the phone the whole day and they do not know how to dispute this penalty. I also need help to file my tax return for this year