SARS Pay Back The Money

I filed my E-Filing and i was overjoyed to find out that i will be getting some sort of refund this year and i was advised in the letter that my amount will be paid by 31 January 2020. Needless to say I was more than willing to wait taking into consideration it was the festive season and the lack of staff over that period of the year.

Its now 10 February 2020 several calls later and its now been brought to my attention that my account has not been processed, not been looked at by anyone and not even been allocated a auditor and has basically exceeded its turn around time and the process has to start from the very beginning. The agents in the call center are basically useless and all of them advise that you to be patient.

An agent from SARS was suppose to get in contact with me by 6 February 2020 but that to has not happened to finalize data but that too has not happened. SARS is quick to make u pay penalty fees and add on extras if paid late but the service or lack there of from them is absolutely shocking.

This is such **** service but i have come to expect nothingness from from any South African service provider.