SARS Pathetic service - VAT registration

After 5 vat applications online and 1 in branch the level of incompetence is perplexing.

Turnover have exceeded 9Millon rand and we have provided more than 30 supporting documents some in excess of 43 page per document proving we are obliged to register for Vat. They have called and verified as required and said registration would follow. And within 3 days of each a mail to say we failed to take the call and vat registration could not be completed. We were sent to the Edenvale branch and have waited outside for 2h47min so far for the manager to assist. But nothing. Compliance has become impossible! Sars service is pathetic unless the need to collect money then suddenly they are competent.