SARS Pathetic Service

Hi

I submitted my tax return on 3 Oct 2018. As per SARS rules, after 2 week, I should receive an outcome of my assessment. To date, I have not received the outcome. I made a call to SARS on the 01 Nov, which was on the 21st day. I was told by the agent that the day would only end at midnight, so I will receive feedback by then and if I didn't, I should call on the 2nd because it would have passed my 21 days and she would escalate my case, so that they would finalize my outcome. I did exactly that and was told my case was escalated. I called today, 05 Nov and still no outcome or finalization on my return. It's very pathetic how SARS is being currently run. In all the years on using e-filing and submitting a return, this year has been the worst. SARS having a back log to finalize a return as well as a refund, is no fault of mine, so why should I been punished, as well as other good SA citizens that actually don't ***** from SARS and are honest enough to do our return. SARS please sort out your mess ASAP.