SARS Pathetic Customer Service

We have requested a transfer duty declaration to be cancelled and a new transfer duty receipt to be issued on the 14 February 2018. We uploaded all the required documents on the 14th February 2018. On the 22nd February SARS requested the same documents once more which we uploaded once again. On the 5 March 2018 SARS once again requested additional documents, which they had not previously requested. Nonetheless we uploaded the documents as requested.Since the 14th February 2018 we contact the SARS call centre every day, but they are of no assistance.On the 5th March 2018 we contacted the SARS call centre in the hope to expedite the matter, but we were told that we cannot speak to anyone in the transfer duty department and we just have to wait for the matter to be processed. We have to proceed with a transfer of registration on an urgent basis and we require the TDR as a matter of urgency. SARS' s service is really pathetic.