SARS NOT TAKING CALLS!

Good day

Kindly ask SARS to answer our calls, tax practitioners need to work and it is so hard to work if SARS is not picking up our calls. We can't even go to the branches because they want us to set up an appointment and they can only help you one client at a time. They no longer have the tax practitioner's desk in the branches and security guards chase us away if we don't have appointments. It has been 3 weeks, no one is picking up the calls. We try to call and they hang up after 2 hours on the line. Clients DO NOT understand!! Why is the call center offline honestly?