SARS NOT MAKING REFUND PAYMENT

I have been waiting for SARS to refund me since middle of February this year after the audit was completed. I eventually ended up calling them now in April just to find out that there is a "special lock" on my profile, now with all the technological advances SARS couldn't phone me or sms to inform my banking details needed to be updated. So i updated my banking details as requested 2 weeks ago at the SARS branch in Upinton, they then said it would take up to 5 working days, then again i phone SARS to follow up, i now have 4 case numbers of following up but no one seems to know what is happening. Everytime i speak with an agent they just say ''yes sir i can see you made a follow up'', and it stays there. Yesterday when i spoke to the one i said i want their complaints department, he was so eager to give the number, so i decided i wont complain to them if the number is made available so eagerly.

Hard earned money that we work for, being kept from us...