SARS not half what it used to be!

I have app**** for an import registration code 7 August 2019 and the mail form SARS indicated a turnaround time of 5-10 working days. Well it is now 18 days and after several calls to the call center and they having escalated on more than one occasion, I have still not received a call from SARS customs office or received an email indicating what the hold up is. Two email addresses were given to me with the officials' phone number: *** and ***. Neither of them have rep**** to my email and neither of them are answering their land lines and I have phone numerous times. Bottom line is I need to pay my suppliers over seas, but I can't as I am waiting on my import code. SARS have a nice "how to complain" document, but even this complaint number: Complaints Management Office (CMO) on ***. is not working. I can now understand why our country is in the mess it is. My business I wanted to open in October 2019, might never materialise. Wow it is understandable why we cannot attract foreign investment. So disappointed and I don't even know where to start addressing the matter is there is only one number to dial: ***, but the agents are also only dependent on the feedback, if any, they may get. My case number: *** Tel: ***