SARS non conformance.

According to legislation we have to pay tax and boy' o' boy if you pay late you will be punished by SARS. The other hand, when SARS have to produce, they keep on pushing working days, and what have you, to stall their responsibility. I had filed my ITR12 early in the tax season. SARS changed my original ITR12, additional medical expenses of R28000, which was taken off and a claim for my hearing aid, R2000, which was changed to R200. I did present all supporting documents to cover the expenditure, but still it was taken of my original ITR12. I then filed a Notice of Objection on 25 August 2023. After quite a period of which I heard nothing from SARS, I went the troubled route of phoning them. I am deaf and try to avoid telephonic conversations. I was then informed that I have to file a complaint, which I did. On 09/01/20245, I again contacted SARS again because of absolute no reaction from their side. I then was informed that the complaint has 21 working days to be handle3d and that I have to wait the 21 days. This is very frustrating seeing that me as a tax payer are pushed by the same SARS to adhere to their rules but they keep changing the goalposts to their liking.