SARS - NO IMPROVEMENT AT ALL

SARS have been boasting about how they've upgraded their systems, yes, maybe one or two but the balance of services is non existent.

When you submit a return and there is a balance owing, one needs to pay this immediately otherwise they add penalties every month - e.g. if you owe them R1 000 and don't pay, the next month another R1 000 is added and so it goes.

However when they owe you money the process is 60-90 days prior to any payment, their excuse it needs to be audited. How long does one audit take. Yes, I understand there may be thousands of refunds but this timeframe is definitely not acceptable.

This needs to be investigated urgently and the refund audit improved on a large scale, why would you upgrade some systems and not others.

Their service with regard to this matter is really not an improvement at all, it appears that one must then turn to the Ombud to resolve.