SARS NEEDS A CLEAN-UP -APPALLING SERVICE

Worst service ever, I know that this review will not make a difference because they just do not care. I amended my banking details and have not yet received my refund. its already past the 21 working days, I went into the branch on Monday the 2nd - a consultant promised to send an email to someone who can uplift the stop. He promised to call me however I did not receive a call. Till today they are still in the process to verify banking details. Their appointment booking system is useless, the consultants at the branch walk around as if they are doing us taxpayers a favor. On the day I went to the Orlando branch there was an elderly woman with a crutch in the line, it took fellow taxpayers to alert security to assist her. This department needs proper cleaning up, it's not working