Sars must get their act together

Sars is simply impossible. So I have contacted two of their reps. After the first one I went into the Sars website, only to be confronted by an IRP5 form I couldn't bypass. The website won't reset my password, in fact the OTP system is a disaster. The second rep left me hanging, simply disappeared and never bothered to call back. The Sars branch closest to me has bookings till end of Nov. Their walk-ins demand that you to arrive at Sars between 6 - 7am, otherwise you stand no chance. Lwazi the robot is a clueless dummy, and their Live chat is unresponsive. Nobody attends to complaints, yet they're threatening to penalise me. Why? What else is one supposed to do?