SARS messed up my login for e-filing.

For years I phoned in, went to the branch and responded to sms warnings, to try and unlock my e-filing profile or to do my returns manually. I was sent home to 'unlock my profile', as no-one at the branch could. When phoning I was sent from pillar to post and dealt with a new name every single time! Then the sms volume picked up and I started ignoring everything for a year or so. Eventually SARS phoned me to inform me that I owe them a fortune. I explained the whole story to the young lady and she told me she was noting this down and attaching it all to my tax number, so that anyone checking on it would know. Firstly she reset my account and had someone technical phone me to get me back into my e-filing. I was advised to catch up to date and then someone would sort out the whole mess. I was relieved! No one phoned, once everything was done. I couldn't read the e-filing docs and mails, even when updating adobe from the website links. I phone in to inform them that I can't read the documents and that no-one had come back to me about the previous problems. I assumed the person would be able to check on my history. I was told that there was nothing noted! Now I'm terrified of SARS!