Sars ********ly debited my money without proper assessment

I am very disappointed with Sars, I normally get auto assessments to my Suprise they said I owe them money visited their office in Soweto Orlando, service very terrible, stuff has attitude, call Centre is the worst as they can't resolve any issue but we are advised to call them, to cut the story short, Hey told me i should submit my medical aid tax certificate for re assessment which I did the lady assisting me at the branch also said she did the payment suspension meaning nothing will be debited from me until the matter is sorted, to my Suprise Sars contacted my bank gave instruction to debit my last money , to my Suprise I received a letter from Sars on Monday the 26th August which is not yet 10 working days , i have been sent from pillar to post for this to be sorted when i lodge complaint they reject it when i call the complaints department the call is dropped while waiting to be assisted, as a you south African I feel our Government has failed us , the system they use is poor, the service is poor nothing is resolved in time, I'm stuck with no food because of Sars that fails to send proper communication instead when you call the call Centre they don't even know which documents you are required to sumbitt