SARS Looking for excuses not to refund me

I have been waiting now for a year fir a refund,after being to three Sars offices....Belville and Mitchells plain send me away after queeing for 2 hours saying they have reached their capacity,then this year I went to Paarl offices who helped me by submitting documents again,when I phoned today a week later I am being told my documents is blurry and I need to submit a photo of my id next to my face....SARS keeps asking for more documents,but I dont get my refund which I need very urgently